Getting Help

Common Issues

Please look through the guides documentation first before submitting a ticket or sending an email regarding:

• My transaction is stuck or pending
• The bridge deposit / withdrawal is delayed
• I've got wallet connection problems

Need assistance? Here are your options:

Discord Community (Fastest Response Time)

• Join our Discord server
• On the "Server Guide" page, navigate to the bottom to "Submit a Helpdesk Ticket"
• On the sidebar on the right, at the bottom select a reason for opening the ticket, such as:
  • Get Support
  • Report a Scam
  • Collab with Us
  • SkyBridge Support
• When selected, you will have a new channel with the support ticket number. You will be connected with a team member.
• We aim to respond within a few hours

Email Support

• Contact [email protected]
• Include detailed information about your issue
• Please include screenshots or transaction hashes
• We aim to respond within 24 hours

Wallet compromised?

If you think your wallet has been compromised:

• Immediately create a new wallet
• Transfer all funds to the new wallet
• Check your devices for any malware
• Review your online accounts, passwords and recent activity
• Carefully read through our Safety and Security page to learn best practices